January 30th, 2020
What to do when your vehicle breaks down? Here are a few tips should you find yourself in an emergency situation.
- Know your location: As soon as you know for sure your vehicle is not going to get where you want to go, note any landmarks, street names, intersections, freeway mile markers, and anything else that can assist the emergency roadside assistance vehicle technician locate you and your vehicle.
- Assess your problem: Did you see any lights on the dash just before the engine stopped, or any smoke from under the hood? Was the car shaking right before it stopped? Information like this can help ensure that you get the right kind of assistance, as rapidly as possible.
- Pull off the road if possible. Put on your hazard lights and move to the right of the road as far as possible, and stay in your vehicle if it is safe to do so. If you are not able to pull over to the side of the road, put on the hazard lights and stay in your vehicle. Do not try to push the vehicle to a safer location if it is stopped in traffic, and do not attempt to run across lanes of traffic, especially on the freeway. It is impossible to judge how fast vehicles are traveling when all you can see is the front of the oncoming vehicles. Do not stand in front or behind your stopped vehicle. If there is a way for you to safely get yourself or your vehicle to a safer location, do so.
- Alert other motorists: Use your hazards lights, but in case of an electrical failure use anything else that can signal other drivers your vehicle is broken down and not moving. Use flares unless you smell gasoline, and raise your hood and tie a bright colored piece of clothing to the antenna.
- Communicate your situation: Once you are in the safest location you can notify others of your vehicle breakdown. You can call us, Tim’s Towing at 410-248-9029 or your 24-hour towing company. Be prepared to provide your phone number, location, description of your vehicle. If you don’t have a cell phone available consider if you can safely walk to get help and if a stranger offers help ask them to call for assistance. Do not get in their car.
- A Safety Message: If you are concerned for your safety, tell the towing dispatcher. If your situation is an emergency or in case of an accident and injuries, then call 911 immediately. Police officers will take care of calling for roadside assistance.
- Always remain in your vehicle: If you are able to pull away from traffic, it is generally safer to stay with your vehicle until assistance arrives. Do not accept rides from a stranger.
- What to expect: Make sure the service technician and the vehicle offering assistance are the same as those you requested. Depending on the situation, roadside assistance may be available.