Do you know what to do if your vehicle breaks downs? Here are a few tips that will help you should you find yourself in an emergency situation:
- Call 911 or your 24-hour tower: Tim’s Towing (410)248-9029.
- Know your location: As soon as you know for sure your vehicle is not going to get where you want to go, note any landmarks, street names, intersections, freeway mile markers, and anything else that can assist the emergency roadside assistance vehicle technician locate you and your vehicle.
- Assess your problem: Did you see any lights on the dash just before the engine stopped, or any smoke from under the hood? Was the car shaking right before it stopped? Information like this can help ensure that you get the right kind of assistance, as rapidly as possible.
- Put on your hazard lights and move to the right of the road as far as possible, pull off of the road if possible. Do not stay in your vehicle, get out and move to a safe area away from the car (the other side of guardrail, top of a hill, etc.) If you are not able to pull over to the side of the road, put on the hazard lights and stay in your vehicle if you cannot leave it safely. Do not try to push the vehicle to a safer location if it is stopped in traffic, and do not attempt to run across lanes of traffic, especially on the freeway. It is impossible to judge how fast vehicles are traveling when all you can see is the front of the oncoming vehicles. Do not stand in front or behind your stopped vehicle. If there is a way for you to safely get yourself to a safer location, do so.
- Alert other motorists: Use your hazards lights, but in case of an electrical failure use anything else that can signal other drivers your vehicle is broken down and not moving. Use flares unless you smell gasoline, and if you are in a safe area away from traffic, raise your hood and tie a bright colored piece of clothing to the antenna.
- Communicate your situation: Once you are in the safest location you can notify others of your vehicle breakdown. You can call us, Tim’s Towing at 410-248-9029 or your 24-hour towing company. Be prepared to provide your phone number, location, description of your vehicle. If you don’t have a cell phone available consider if you can safely walk to get help and if a stranger offers help ask them to call for assistance. Do not get in their car.
- A Safety Message: If you are concerned for your safety, tell the towing dispatcher. If your situation is an emergency or in case of an accident and injuries, then call 911 immediately. Police officers will take care of calling for assistance.
- Always remain in your vehicle: If you are able to pull away from traffic, it is generally safer to stay with your vehicle until assistance arrives. Do not accept rides from a stranger.
- What to expect: Make sure the service technician and the vehicle offering assistance are the same as those you requested.
Make sure that you are prepared, here are a few tips and items that we recommend:
- Always have at least a ½ tank of gas.
- Allow your vehicle to warm up.
- NEVER try to change a tire on the side of the road.
- Have a towing number programmed in your phone, Tim’s Towing’s number is 410-248-9029.
- Fully charged cell phone.
- Emergency kit (with flares).
- Bottled water and a snack.